Tuesday, June 2, 2009

Spurious "iTunes could not connect to the iPhone because it is locked with a passcode" Error

I just updated iTunes to 8.2, and got this error when connecting my phone for the first time:
"iTunes could not connect to the iPhone 'XXXX' because it is locked with a passcode"
with XXXX being the name of my phone. It was easily fixed by waking up the phone first and then connecting, but it's clearly a bug since my phone was not locked at all. This may happen because iTunes can't tell the difference between a phone that is scheduled to lock after some period of time, but currently is just in idle mode and a phone that's actually locked.

Anyway, don't freak out if you see this message. Just re-connect after going to the home screen on your phone.

1 comment:

  1. Hi, I too received this message but my iPhone was indeed protected by a Passcode. However, I thought the failsafe of the iPhone passcode system was if you forgot your passcode, simply by connecting it to iTunes would enable you to reset it. This seems like a major issue if you ever do forget your passcode

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